Overview
Introduction
Cozy Home Solutions Ltd ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit cozyhomesolutions.co.uk or use our solar quote calculator at quote.cozyhomesolutions.co.uk.
About Us
Who We Are
Cozy Home Solutions Ltd
Unit 2, Old Station Yard, Watlington Road, Cowley, Oxford, OX4 6FE
Registered in England No: 12245890
VAT: 339543185
Email: admin@cozyhomesolutions.co.uk
Phone: 0800 688 9666
We are registered with the Information Commissioner's Office (ICO) as a data controller.
Data
What Data We Collect
We collect the following personal data:
- Full name
- Phone number
- Email address
- Property address and postcode
- Property details (type, size, EPC rating)
- Messages and enquiry details
- Technical data including IP address, browser type, device type and pages visited
- Cookie data (see our Cookie Policy)
Collection
How We Collect Your Data
We collect data when you:
- Submit a quote request through our solar quote calculator
- Fill in our contact form
- Use our website chatbot
- Call or email us directly
- Browse our website (technical data collected automatically)
Purpose
How We Use Your Data
We use your data to:
- Process and respond to your quote or enquiry
- Contact you about your solar installation
- Arrange free home surveys
- Improve our website and services
- Comply with legal obligations
- Send relevant follow up communications (you can opt out at any time)
We never sell your personal data to third parties.
Processors
Third Party Services
We use the following third party services which may process your data:
- Make.com — automation and workflow processing
- Google Analytics — website analytics
- OpenAI — AI-powered quote analysis (address and property data only)
- Google Maps Platform — address lookup and solar analysis
- Phoenix Financial Consultants — finance applications (FRN 539195)
- Trustpilot — review platform
Each of these services has their own privacy policy and data processing terms.
Finance
Finance Data
If you apply for finance through our website your data will be passed to Phoenix Financial Consultants Limited (FRN 539195) who are authorised and regulated by the Financial Conduct Authority. Cozy Home Solutions Ltd is an Introducer Appointed Representative (FSR No. 983381) of Phoenix Financial Consultants Limited.
Retention
Data Retention
We retain your personal data for up to 7 years for financial and legal compliance purposes. Enquiry data where no contract is formed is retained for up to 2 years. You may request deletion of your data at any time.
GDPR
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights contact us at admin@cozyhomesolutions.co.uk
Tracking
Cookies
We use cookies on our website. See our Cookie Policy for full details.
Updates
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Get In Touch
Contact
For any privacy related queries contact:
admin@cozyhomesolutions.co.uk
0800 688 9666
Unit 2, Old Station Yard, Watlington Road, Cowley, Oxford, OX4 6FE